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Customer Success: Hearst Corporation.

From Single Newspaper to One of the World’s Most Admired Private Media and Information Companies

Easyworkorder helps one of the largest media companies manage their commercial real estate assets.

Overview

Hearst is one of the nation’s largest diversified media, information and services companies with more than 360 businesses. Its major interests include ownership in cable television networks such as A&E, HISTORY, Lifetime and ESPN; majority ownership of global ratings agency Fitch Group; Hearst Health, a group of medical information and services businesses; 30 television stations such as WCVB-TV in Boston and KCRA-TV in Sacramento, Calif., which reach a combined 18 percent of U.S. viewers; newspapers such as the Houston Chronicle, San Francisco Chronicle and Albany Times Union, more than 300 magazines around the world including Cosmopolitan, ELLE,Harper’s BAZAAR and Car & Driver; digital services businesses such as iCrossing and KUBRA; and investments in emerging digital and video companies such as United Artists Media Group, BuzzFeed, VICE and AwesomenessTV.

Challenge

Hearst’s San Francisco real estate was previously managed by a third part property management company. In 2013, Hearst took their property management in-house. Through their previous property manager they had experience with Easyworkorder. During their time with the third party management company, Easyworkorder served them exceedingly well, saving them over an hour per work order. When they went in-house with their management they called on Easyworkorder to complement their entire San Francisco portfolio. They have a small staff responsible for managing their SF real estate and they wanted to continue their high level of tenant service. Key amongst their requirements was mobile access. Their building engineers needed to be able to respond to tenant requests without having to return to their office and a specific computer desktop. Additionally, they wanted the ability to invoice tenants for all billable service requests and they wanted to easily manage the preventive maintenance of their building’s equipment.

Solution

Easyworkorder implemented login portals for all theid San Francisco properties and a centralized desktop for the property management staff. Easyworkorder’s built-in mobility was utilized by all building engineers to update and complete requests in the field. The property management department utilized Easyworkorder’s eWork Request feature to dispatched work to their outside vendors, who in turn used the reply function to update the department with schedules. They also utilized Easyworkorder’s Automatated Invoicing feature to bill tenants for their billable work.

Result

The roll out to the balance of Hearst’s San Francisco was simple and seamless, given that one of their properties was already utilizing Easyworkorder. Easyworkorder worked with Hearst’s management staff to formulate a roll-out plan that included staff and tenant training. In less than one month all of their properties were up and running on Easyworkorder. Tenants utilized the mobile feature with great creativity, taking pictures of their employees and attaching them to their requests for building access cards. Mobility for field engineers was also a big success. Management staff hit on all of their requirements and continue to save over an hour per work order and provide the high-touch service to their tenants that they planned.

Learn more about The Hearst Corporation by visiting their website www.hearst.com.

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Quick Facts

Hearst Corporation

  • One of the world’s largest media companies
  • Over 360 businesses in 150 countries
  • 30 TV stations
  • 300 magazines

Challenge

  • No centralized system to manage commercial real estate in San Francisco
  • Improve communication between tenants and property management staff
  • A mobile solution allowing field engineers to manage workload on the go

Solution

  • Login portals for all San Francisco properties
  • Run system on mobile phones and devices
  • Automated Invoicing to bill tenants for billable work
  • Sophisticated messaging and preventative maintenance
  • At-a-glance desktop that provides visibility into entire portfolio’s work load

Result

  • Improved communication between tenants and property management staff
  • More than 60 minutes per work order savings
  • Successful usage of built-in mobility by tenants and building engineers
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