Customer Success

Easyworkorder & San Jose FD

San Jose is the 10th largest city in the US and the 3rd largest in California. The San Jose Fire Department serves the city-proper and other Santa Clara County areas with a total population that exceeds one million. They respond to approximately 74,000 calls for service each year. They also are the emergency service provider for a number of high-hazard occupancies, including an International Airport; a municipal airport; seven major hospitals, including three trauma centers, and seven emergency departments; the SAP Center, home of the NHL San Jose Sharks; San Jose State University; three super regional malls; and 516 high-rise structures.
Easyworkorder helps the 6th largest fire department in the U.S. streamline their facilities department and help rebuild trust.

Overview

Challenges

  • No centralized system to manage facilities requests resulting in lost work orders and incomplete work
  • Poor communication between individual stations resulting in resentment amongst fire fighters and a loss of trust

Solution

  • Login portals for all 33 fire stations
  • Run system on mobile phones and devices
  • Sophisticated messaging and preventative maintenance
  • At-a-glance desktop that provides visibility into entire department’s work load

Result

  • No more lost or incomplete work requests
  • Improved communication with individual fire stations
  • Trust restored and resentment abated