If you’re like most buildings you’ve got lots and lots of equipment. To search through them all to find the few that you want can waste valuable time.
Smart filters allow you to quickly and easily thin down your list of equipment to the category that makes the most sense. They’re also configurable. You set them to what matters most- building name, equipment type, whatever.
Set, manage, and meet customer expectations by setting up service level agreements (SLAs) for support. With Easyworkorder, you can define ticket priorities and requirements for resolution times so your people know exactly which issues to address first and how quickly they should respond. When a ticket becomes overdue, the appropriate staff are notified.
Easyworkorder’s mobile-ready web-based version allows you to carry your support desk with you wherever you go. Reply to tickets, add notes and perform bulk actions on tickets even as you’re taking a walk down the street or waiting for your order to arrive at a restaurant.
Create and store common responses to common issues and save time using them when needed.
Need to assign a bunch of tickets to a particular person, or close a bunch of tickets? Bulk actions lets you do that in a few clicks.
Ever had the same ticket issued multiple times by the same company? Now, you can merge them into one and thin out your queue.
Get an real-time look at the labor and materials associated with a ticket. All costs are prominently displayed for easy viewing.
Private and public notes allow for the right parties to be informed when they need to be and there’s no loss of the running chronology of activity.
If you need to involve an outside vendor, you don’t want to waste time emailing, faxing and talking on the phone. Easily give work to vendors, and track their responses, too.