Preventive Maintenance

Manage support conversations in one place

Email Ticketing

Each Easyworkorder account can have a customized mailbox, allowing you to access and manage all of your support emails in one place. Every ticket that comes in to your helpdesk can be prioritized, categorized, and assigned automatically. Agents can collaborate on a particular issue using private notes. They can also prevent multiple agents from replying to the same query, using agent collision detection.

And with service level agreements, you can manage expectations with your customers, so they know when they can expect a response and when their issue will get resolved.

Requestor Portal

Set, manage, and meet customer expectations by setting up service level agreements (SLAs) for support. With Easyworkorder, you can define ticket priorities and requirements for resolution times so your people know exactly which issues to address first and how quickly they should respond. When a ticket becomes overdue, the appropriate staff are notified.

Get things done faster

Canned Responses

Create and store common responses to common issues and save time using them when needed.

Bulk Actions

Need to assign a bunch of tickets to a particular person, or close a bunch of tickets? Bulk actions lets you do that in a few clicks.

Merge Tickets

Ever had the same ticket issued multiple times by the same company? Now, you can merge them into one and thin out your queue.

At-a-Glance Costs

Get an real-time look at the labor and materials associated with a ticket. All costs are prominently displayed for easy viewing.

Private & Public Notes

Private and public notes allow for the right parties to be informed when they need to be and there’s no loss of the running chronology of activity.

Send to a Vendor

If you need to involve an outside vendor, you don’t want to waste time emailing, faxing and talking on the phone. Easily give work to vendors, and track their responses, too.