Customer Success

Easyworkorder & O.P.C.

Overland, Pacific & Cutler (OPC) was established in 1980 to provide professional services for public agencies and the private sector.
Their nine offices offer right of way and real estate services for over 600 properties included in the transportation, housing and development, energy and utilities, and public sector industries, throughout California, Arizona and Texas.
Overland, Pacific & Cutler increase customer growth to Arizona and Texas using Easyworkorder.

Overview

Challenges

  • Work load getting backlogged
  • Company growth slowing due to backlog of work
  • Additional inefficiencies caused by a failing system

Solution

  • Mobility for all field staff
  • Customized reports through Easyworkorder’s Solution Center
  • Real time updates
  • At-a-glance desktop that provided visibility into entire company’s work load

Result

  • Savings of over 60 minutes per work order
  • Savings of over a week per month generating reports
  • Improved efficiencies with staff in the field and in offices
  • Increased customer growth to Arizona and Texas