Managing commercial and residential properties is a big undertaking. You have to maintain asset value through constant upkeep, insure tenant safety and satisfaction and a whole host of the many, many other concerns. Prospective tenants have a lot of choice available to them. Savvy property owners and building managers understand this.
Here are three simple ideas that boost tenant trust.
#1 Accept tenant work requests right away
Easyworkorder has a three built-in metrics that tracks property management responsiveness. They can be used by managers and leasing agents as a selling tool with prospective tenants.
- Time from request submission to request acceptance
- Time from request acceptance to request completion
- Time from request submission to request completion
Keeping track of these time-frames paints an image of management responsiveness. Prospective tenants appreciate timely response. It fosters trust and confidence. Easyworkorder can help you control responsiveness optics.
#2 Reply to tenants’ requests to improve adoption and satisfaction
This is actually a piggyback onto best practice #1. In addition to responsiveness, tenants appreciate the “high touch service” that comes with knowing that their requests have been received by a real live person. The most effective management companies we’ve seen have implemented work flows where whomever accepts a request immediately responds to the tenant with a quick note that their request was received and is getting addressed.
Easyworkorder makes it simple to respond to one or more tenant contacts right from within the request. The response is recorded and becomes a permanent part of the request’s history.
#3 Write descriptive notes to mitigate misunderstanding
This really cannot be underscored enough. Easyworkorder aggregates and tracks all communication and activity in a request chronologically. This is a powerful record keeping tool that should be utilized to the fullest. A note like, “Finished.” is not as clear as “The four lightbulbs were replaced and the tenant signed off on their installation.” While it may take a bit more time to be more explicit, in the long run better notes avoid misunderstanding by accurately conveying the flow of communication.
We hope this spawns some ideas for improving your management offering.
Easyworkorder has been helping building managers tame the maintenance management beast for over a decade. If you’re interested in knowing more, please request a demo.